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Prices in Canadian Dollars
Frequently Asked Questions
Below are answers to common customer questions.
Where will my order be shipped from?
Are US orders subject to customs fees or customs taxes?
Do you bill my credit card in US or Canadian dollars?
Is it safe to use my credit card on your site?
What forms of payment do you accept?
What is the status of my order?
How do I return or exchange my order?
Can I pickup my order (no shipping)?
Do you offer express shipping?
Where will my order be shipped from?
Orders are shipped from our Canadian warehouse in British Columbia.
Yes. We ship to the US via Canada Post parcel service.
Are US orders subject to customs fees or customs taxes?
Yes. US orders may be subject to customs fees or taxes which are charged by the US government.
Do you bill my credit card in US or Canadian dollars?
Your credit card will be billed in Canadian dollars. Your credit card company will apply the appropriate currency conversion.
Is it safe to use my credit card on your site?
Shopping with Pinky & Company is safe. We use the latest SSL technology that encrypts your data online to ensure your data is secure. Rest assured that your shopping experience is secure and safe with us.
What forms of payment do you accept?
We accept Visa, Mastercard and American Express via our secure online store.
Our shipping fees are based on your total order amount before taxes.The
tables below show how much you can expect shipping will be.
Shipping to B.C. Addresses
| Order Total | Shipping Fees |
| Up to $49 | $5 |
| Over $49 | FREE SHIPPING |
Shipping Fees to Canadian Addresses
| Order Total | Shipping Fees |
| Up to $30 | $5 |
| $30.01 to $50.00 | $7 |
| $50.01 to $74.99 | $9 |
| $75 and Up | FREE SHIPPING |
Shipping Fees to US Addresses
(Note: Shipping fees are in Canadian dollars)
| Order Total | Shipping Fees |
| Up to $74.99 | $12 |
| $75 & Up | FREE SHIPPING |
You can track your order status by using the Canada Post Delivery Confirmation number provided for your order. Once the carrier has processed the shipment you will receive a tracking number or delivery confirmation number via email that will allow you to track your package's progress.
For Canadian orders you can expect your package to arrive within 2 to 7 business days to most major cities. For example, if you are located in B.C. you should receive your order in 2 business days. If you are in Ontario, you should receive your order within 5-6 business days.
For US orders you can expect your package to arrive within 5 to 8 business days to most major cities once your order has been shipped.
How do I return or exchange my order?
To return or exchange your order please email returns@pinkyandcompany.com with your order number and your request. We will provide you with detailed return/exchange instructions.
Can I pickup my order (no shipping)?
Our shipping facility does not accept customer walk-ins. We do however offer fast shipping locally, typically within 2 business days.
Do you offer express shipping?
We provide express shipping upon request. We will be happy to provide you a quote for express shipping options. Please contact us for further details at info@pinkyandcompany.com.
Yes it is! I get that all the time :)
